12.06.2024 / 15:00 CEST


1. Introduction
 DHL Global Event Logistics GmbH (hereinafter called DHL GEL) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection. In the following, we explain what personal data DHL GEL collects when you visit our website and how this data is processed and for what specific purposes.

2. What is personal data?
 Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

3. Who is responsible (identity and contact details of the controller and the data protection officer/contact)?
 This Privacy Notice applies for the data processing carried out by:

 DHL Global Event Logistics GmbH

Welserstraße 10d
 51149 Köln


 If you have queries with regard to the processing of your personal data, 


Data Protection Officer for DHL Global Event Logistics GmbH

Deutsche Post AG   

Global Data Protection 

53250 Bonn



If you have queries with regard to the processing of your personal data at the Event, please contact or in matters of data protection for the Event you can contact us here:
Corinna Skottke
DHL Global Event Logistics GmbH
Welserstraße 10d
 51149 Köln



4. What are the purposes of and the legal basis for the processing of personal data? / What are the controller´s or third party´s legitimate interests?
4.1. Visiting the Event
 DHL Global Event Logistics GmbH is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers temporarily save the connection data of the computer connecting to our site. These connection data include: a list of the web pages that you visit within our site; the date and duration of your visit; the IP address of your device; the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

The legal basis for the processing of the aforementioned, voluntarily provided data categories is consent as provided in Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent. Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1) (f) of the GDPR.

The data will be stored for a 7 days period and then deleted.

4.2. Online presence and website optimization
 We use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

4.2.1 Use of Cookies
 "Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

On the basis of legitimate interests as stated in Art. 6 (1) (f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.


4.2.2 Table of Cookies and Categories



We have provided details of all cookies used on this websites in the table below.


All cookies in this table have been categorized according to 4 numbered groups. Please note that cookies can belong to more than one category. The categories are as follows:


Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.


Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.


Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.


Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission.

List of cookies:


The following cookies are used:


  • Adobe Analyze (performance cookie) – Data is only anonymized and collected for statistical purposes and the data cannot be traced back to a natural person

As soon as a user enters the website, he is assigned a corresponding pseudonymized ID and by setting cookies, certain data can be collected

This data includes, for example, the traffic on the website, the domain from which users come, the device they use, the average time they spend on the site. 

This is divided as follows:

s_cc: Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser

s_fid: This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It is a new cookie introduced in 2013 as a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.

s_sq: Adobe Site Catalyst cookie, stores information about the previous link clicked within the site



  • helpvid (Strictly Necessary) :  Only gives the information whether the help video is open or closed. Gives a true or false value. No personal data is processed.
  • mercureAuthorization (Strictly Necessary): JWT Token – for Socket Server for the Emoji`s and chat notifications. Operates as a Push Service. We do not send any real messages through the push service. Just the information to the user browser about new messages.


  • PHPSESSID ((Strictly Necessary): PHP session cookie associated with embedded content from this domain. Contains a Session ID and authentication against the web server by itself.




4.2.2 How to Manage Cookies / Right to Object and to Opt-out 

Using without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). 

Please note that in this case you will have to expect a limited page presentation and limited user guidance.


Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

Please note that it is not technically possible to detect the Opt-Out if you delete the cookies from your browser.

5. Will my data be passed on to third parties?
 DHL Global Event Logistics GmbH does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

6. What is the DHL Data Privacy Policy?
 The DHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DHL Data Privacy Policy, please use the following link:
DHL Privacy Policy  (Summary) (Type: Acrobat Reader file, Size: 147.3 KB)

7. What are my data subject’s rights?
7.1. Overview
 Apart from the right to obtain you have the following rights:

• You can request information as to what personal data is stored
• You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
• You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
• You may lodge a complaint with the supervisory authority. The competent data protection authority is:



7.2. Right to object
 The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.

8. How about data security
 DHL Global Event Logistics GmbH takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

9. Changes to Privacy Notice
 We keep our Privacy Notice under regular review.

DHL Global Event Logistics GmbH reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL’s websites you agree to this Privacy Notice.